Travel & Tourism
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Travel & Tourism
Tour, Travel and hospitality industry is also facing wave of changes with new trends and expectations of the customers, competition within the industry has also increased wherein many different companies, large and small, compete against each other and at the same time collaborate in a restricted space. With the advent of the Internet and the latest technologies, the industry is facing a constantly changing business environment requiring immediate and proactive adaptability in operations, customer relationship management and back office processes. Sonoma has all the expertise to cater the IT needs of Tour & Travels operators who are already working hard to overcome the challenges such as growing competition with entry of global players, continuously changing customer demands, need of automated technologies, volatile economy worldwide coupled with stringent regulatory compliance.
Our experts are equipped with vast functional knowledge which in turn help us in thinking out of the box and provide high performing solutions specifically suited to end-to-end requirements across entire Tour, Travels and Hospitality vertical.
Sonoma develops custom solutions for travel agencies, tour operators, planners, GDS users, airlines, hotels and transportation companies with flexible and value-added features to allow business to cater to their customers in an efficient and cost-effective way. We provide our clients the technical edge that is needed to beat the competition.
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Our wide range of services includes
- Travel products like Travel Agent Systems, Tour Planners, Travel Help Desk Systems, Flight Information systems, Air Traffic Controller Systems
- Online Air ticket booking, Hotel Reservation System, Car/Taxi Reservation System, Holiday/Tour Packages booking system, Cruise Booking Engine etc.
- Integration with Central Reservation systems, Web/ Call Center Reservation System, Group Booking System and Event reservation through e-Ticketing solutions.
- Implementation of Business Intelligence system which provides information about the place on the spot to the tourists. (E.g. Google Map, MS Map Points, Live Search)
- Complete Accounting package for e-payment and maintaining daily transactions.
- Implementation of OTA standards for enhanced interoperability
- Cross platform accessibility of solutions for customers beyond websites to include Mobile, Handheld Device, etc.
- Integration with GDS like Sabre, Apollo, Galileo, Worldspan, Amadeus and direct supplier connectivity for travel inventory.
- Complete CRM application for travel agents, tour operators, airlines, etc.
- Implementation of Loyalty Program Management Facilitates sharing of customer loyalty points across multiple services.
- Implementation of Weather Information system.
- Financial Management & reporting